Privacy policy

Privacy Policy

This Privacy Policy explains how Good Knee collects, uses, and shares personal information when you visit our website, place an order, contact support, or interact with our store.

Good Knee is operated by Good Knee.

Contact: support@goodknee.co
Website: getgoodknee.com
Mailing address: 1241 Carpenter St, Ste 114, Philadelphia, PA 19147

Information we collect

We collect information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details
  • Payment-related information
  • Support messages
  • Reviews or form submissions

We also collect certain information automatically when you visit the site, including:

  • Device and browser information
  • IP address
  • Pages viewed
  • Referring links
  • Cart and checkout activity
  • Cookie and analytics data

Payment details are processed by Shopify and our payment providers. Good Knee does not store full credit card numbers.

How we use information

We use personal information to:

  • Process orders and payments
  • Ship products
  • Provide order tracking
  • Respond to support requests
  • Handle returns, refunds, and warranty claims
  • Send transactional emails
  • Send marketing emails or SMS if you opt in
  • Improve the website and customer experience
  • Detect fraud, security issues, or misuse
  • Comply with legal obligations

Shopify and service providers

Our store runs on Shopify. Shopify processes personal information as part of checkout, payments, fraud prevention, hosting, analytics, and store operations.

We may also share information with service providers that help us operate the store, including:

  • Payment processors
  • Shipping and fulfillment providers
  • Order tracking providers
  • Email and SMS platforms
  • Analytics and advertising platforms
  • Customer support tools

These providers only receive information needed to perform their services.

Advertising and analytics

We may use cookies, pixels, and similar technologies to understand site behavior, measure marketing performance, and show relevant ads.

Depending on your location, you may have the right to opt out of certain data sharing or targeted advertising. Use the cookie banner, privacy controls, or contact support@goodknee.co for help.

Email and SMS marketing

If you opt in, we may send marketing emails or SMS messages.

You can unsubscribe from email using the link in any marketing email. SMS opt-out instructions, if SMS is enabled, will be included in the message.

Transactional messages about orders, shipping, returns, and support may still be sent when necessary.

Cookies

We use cookies and similar technologies to keep the store working, remember cart activity, understand site performance, and support advertising and analytics.

You can control cookies through your browser settings and any cookie banner or privacy controls shown on the site.

Data retention

We keep personal information as long as needed to provide services, maintain records, resolve disputes, prevent fraud, and comply with legal obligations.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or opt out of certain uses of your personal information.

To make a privacy request, contact support@goodknee.co.

We may need to verify your identity before completing a request.

Children

The Good Knee website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

Security

We use reasonable safeguards to protect personal information. No online system is perfect. This is the internet, not a vault in a mountain.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.